Simple Steps on How to do FASTag KYC Status Check Online

For FASTag KYC status check online, visit the website or mobile application of the FASTag provider. Enter your FASTag ID, username, password, and vehicle registration number to log in. Go to the FASTag section to find the KYC status displayed as "Active", "Incomplete" or "Pending".

To ensure uninterrupted services, an updated KYC is mandatory. Therefore, if your FASTag KYC status is incomplete or pending, it is crucial to update it as soon as possible. Read on to learn the steps on how to check the FASTag KYC online and offline, and the latest FASTag KYC regulations in India.

Why is It Important to Have Updated KYC for FASTag?

As part of the “One Vehicle, One FASTag” initiative by the National Highways Authority of India (NHAI), in 2024, it was mandated that vehicle owners must have an updated KYC on their FASTag accounts. Not having an updated KYC could have serious consequences, like account blockage, as reported by The Times of India in 2024.

However, in 2026 February, NHAI simplified the KYC process for FASTag users. The new guideline issued by the Indian Highways Management Company Limited (IHMCL) states that FASTag services will not be discontinued for vehicles that are not compliant. In fact, the users will receive sufficient opportunities to complete their KYC. 

For example, a van, a car or a jeep will only require a front photograph of the number plate, along with the FASTag; side photographs are no longer necessary.

How to Check FASTag KYC Status Online?

Here is a step-by-step guide on how to check FASTag KYC online via NPCI, NHAI, or bank websites:

Step 1: Go to the official website or mobile app of your FASTag provider.

Step 2: Enter details like your ID, Password, and vehicle registration number to log in.

Step 3: Navigate to the FASTag section status.

Step 4: You will find the status of your KYC as “Active”, “Pending”, or “Incomplete”.

How to Check FASTag KYC Status Offline?

Here is how to do a FASTag KYC status check offline:

Step 1: Locate the nearest bank or FASTag service centre.

Step 2: Inform the official that you want to verify your KYC Status.

Step 3: Submit the required documents, such as a vehicle registration certificate, a driving licence, or a valid ID proof (Aadhaar or PAN).

Step 4: Based on the information provided, the official will inform you of the KYC status.

If you see that the KYC is incomplete or pending, you can submit updated documents, and the bank or service provider will update your account accordingly within 2 to 5 working days.

Also Read: Everything You Need to Know About FASTag in India

What is the FASTag KYC update process?

Are you confused about what the Fastag KYC update process is? If so, then check out the details below:

Step 1: Log in to your account using the registered mobile number and OTP or password.

Step 2: Go to the “KYC Update” section.

Step 3: Choose whether you want to complete a minimum KYC update or the full KYC.

Step 4: Upload scanned copies of your Passport, Aadhaar, PAN or driving licence.

Step 5: Upload the vehicle registration certificate and verify ownership.

Step 6: Cross-check all the provided details before uploading and then submit.

Step 7: Wait for the bank or the service provider to approve your request. Usually, banks take 24 to 48 hours to update a user's KYC. 

Which Documents are Necessary for FASTag KYC Update?

While updating your KYC, you need the following documents:

1. Either one of your Aadhaar card, PAN Card, Voter ID card, Passport or driving licence for identity proof.

2. Utility bills, bank statement or passbook, for address proof.

3. Vehicle registration certificate.

4. Recent Passport-size photograph

While driving on highways, having a FASTag enables you to save time through seamless, cashless, automatic toll fee deduction. Similarly, a relevant motor insurance protects your car against accidents, natural calamities and theft.

Choose the Compulsory Personal Accident Insurance Policy from Bajaj General Insurance to get a personal accident cover, on-the-spot claim settlement and financial protection.

Common Mistakes to Avoid During Fastag KYC Update in India

The following are some of the common mistakes made by users and how to resolve them:

Discrepancy in Information

When there is a discrepancy in the provided information, for example, the user’s name does not match their ID, it creates an issue. To resolve, it is crucial to maintain consistency across the documents and update relevant records.

Pending KYC Request

When the KYC status remains “Pending” for several days, it often results in account blockage. It is important to contact the customer care as soon as possible and update the pending information.

Blurry Document Update

When uploading documents, if the resolution is incorrect, it becomes difficult to retrieve information. So, ensure that all the documents you upload to your account are up to date, clear and follow the recommended resolution.

Wallet Restriction

According to the Economic Times, KYC wallets must have a monthly loading and usage cap of ₹10,000. Such wallets are valid for only 24 months. After this time, the credit will be frozen. It is best to have a full KYC wallet to enjoy uninterrupted usage.

Rejected KYC

Users with FASTag applications marked as “Rejected” without any clarification should review the official guidelines and reapply with the correct details. 

Also Read: The New IRDAI Rules Regarding KYC in Car Insurance

Recent FASTag KYC Guidelines of 2026

As per the latest FASTag KYC guidelines of 2026, these are the rules:

1. Users can use the Vahan app to retain vehicle registration details by entering the chassis number, mobile number, and vehicle number.

2. If no complaints are registered for lost tags or misuse, FASTag issued before the Know Your Vehicle (KYV) guidelines update in 2026 February will remain active.  

3. The issuer bank will send an SMS to the user to remind them of the necessary update.

4. If a user is unable to upload documents, the issuer bank will take proactive steps to assist them.

5. Customers can contact the Helpline Number 1033 anytime to lodge a complaint regarding KYV.

6. NHAI ensures a streamlined experience for users, thereby strengthening the FASTag ecosystem.

Final Words

With the introduction of FASTag, the toll payment system has become cashless and streamlined. However, the users must keep their FASTag profiles updated to enjoy uninterrupted services.

Now that you know how to do a FASTag KYC status check online and offline, it will be easier for you to stay compliant. Please note that if you find your account incomplete or pending, update your KYC using your Aadhaar and PAN card.

Just as it is essential to have an updated FASTag while driving in India, having a valid third-party car insurance is also mandatory. If you are looking for a reliable and cost-effective high coverage car insurance plan, buy the Private Car Package Policy from Bajaj General Insurance.

Frequently Asked Questions

Can I complete my FASTag KYC using Aadhaar only?

Yes, to complete your FASTag KYC update, you can use your Aadhaar card as an identity and residence proof. Besides the Aadhaar card, you will require your registered mobile number, a passport-size photograph, and the vehicle registration number.

Do I need to update my KYC if I switch my FASTag to a new vehicle?

Yes, it is mandatory to update your KYC and vehicle details if you move your FASTag to a new vehicle. The tag has to be linked to the vehicle’s registration number.

How do I know if my FASTag KYC is incomplete?

While checking the status of your FASTag KYC via the bank or NHAI IHMCL portal, if you find it "Incomplete", you need to update the pending information as soon as possible. Otherwise, your FASTag account might be blocked.

Is it mandatory to recharge the FASTag wallet from a specific bank?

No, it is not mandatory to recharge your FASTag wallet from a specific bank. You can recharge it using any bank account, digital wallet or UPI app.

What to do if my FASTag KYC is rejected?

If your FASTag KYC is rejected, immediately log in to your account to identify the cause. It could be due to blurry or missing documents. Upload the correct document as soon as possible, and your KYC will be active.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making any related decisions.

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